Privacy Policy

What This Policy Covers

This Privacy Policy explains what information Copper Pipe Burst Pros collects from visitors to burstcopperpipe.info and from people who call its phone number, and how that information is used. Using the website or placing a call means accepting these practices.

Information Collected

A phone call can create a record of the caller's number, the time and length of the call and the general area linked to the number. Calls may be recorded for training and quality review.

A website visit can leave records such as the visitor's IP address, browser type, device, referring page and pages viewed, kept by hosting and analytics software. The website never asks for payment card numbers, Social Security numbers or similar financial details.

How the Information Is Used

Copper Pipe Burst Pros uses this information to handle service calls, check call quality, learn which pages people find useful, prevent fraud and misuse and comply with the law.

Sharing

Copper Pipe Burst Pros gives the caller's number, area and a description of the damage to the restoration company that takes the job, so that company can respond.

Vendors that operate call handling, website hosting and traffic analytics also receive information, as do authorities when a law, court order or safety concern requires it.

Cookies

Cookies and similar tools may help the website count visits and load faster. Visitors can block or delete cookies in browser settings, and every page works without them.

Retention and Security

Call and visit data is kept no longer than these purposes or the law require, and reasonable safeguards protect it. No storage system or internet transmission is completely secure.

Privacy Rights

Some state laws let a person ask what personal information Copper Pipe Burst Pros holds about them, correct mistakes in it or have it deleted. Send these requests to contact@burstcopperpipe.info or call (888) 373-8814.

Children and Changes

The website is meant for adults dealing with household emergencies, and it does not knowingly collect information from children under 13. A revised policy takes effect as soon as it is posted on the website.